Customer Service

Ordering &Shipping.

Most items are made to order and shipped within 1-2 weeks following the payment. Please contact me as soon as possible if you require a rush order.

Please note that rush service is subject to scheduling, availability of supplies and existing orders. A rush order fee may apply.

It is my pleasure to ship my work all over the world. Please note that if you are an international buyer by purchasing from my shop you are acknowledging the fact that international transit times can vary widely and often take between 10 and 14 business days.
Please be aware that customs charges or other import duties may be applicable in your Country and that you are responsible for paying these. I do not mark my packages as a gift. If you are unsure whether they will apply, please check with your local post office or online before ordering.

UK orders are dispatched by tracked and insured Royal Mail first class or next day delivery. All orders require a signature on receipt so do bear that in mind when giving an address for delivery

All the pieces we ship out are made, packed and shipped with the best care and attention possible

All Bridal pieces are packaged within luxurious a gift box which is posted in a sturdy cardboard box.

Fancy Bowtique Bridal Couture cannot be held liable for any accidents/injury caused by misuse or unsupervised wearing of my products.

 

Refunds

I hold myself and my work to high standards and I expect my clients to be 100% satisfied with their purchases. 

I know that it can be tough to choose a headpiece online and because of the nature of my products I will accept unworn returns/exchanges if you are not entirely satisfied. This does not apply to bespoke or altered orders.

 I will have to be notified within 3 days of receipt and buyer is to pay return shipping and exchange shipping if necessary. Please do not return items without first emailing to ensure you are eligible for a refund. Returns will be accepted only if they are postmarked with a tracking number within 5 days of receipt of your accessory.

 I can either work with you to alter the item or recreate a piece within reason. The item will need to be in the same condition as it was upon arrival and not used/worn. I will return the price of the headpiece . Shipping will not be refunded.

By placing an order with Fancy Bowtique Bridal Couture you are agreeing to these terms and conditions. For further questions please contact me on elena@fancybowtique.co.uk